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Forge Road Surgery 2024-03-28 Person 1 5 0
28th March 2024
This is by far the worst surgery I have been to! I have most recently moved to the area, and chose this surgery out of convenience. I regret that.My child has a heart condition. I've had an appointment for their first jabs, and they saw me instead, after profusely telling them that it's for my child. Baring in mind they seen to me in the back corner room... with the window and blinds wide open, and people were walking past. The doctor asked me to follow the receptionist to where i need to go for my childs appointment. For her to tell me in a crowded waiting area that they would see my child at home instead because they've gone into a meeting. Second jabs, the rude reseptionist informed me they changed the appointment (without informing me). I had to beg for it to be done there and then because of them not informing me. They did do it there, but the receptionist huffed and puffed about doing so. (I was talking in a calm and collective manner)I have had to get the hospital involved to sort out a repeat prescription And even now I struggle to get it. I need to get it weekly. I hand it in a week advance. Enough time for it to be signed for, and for the pharmacy to order in. But this is the last straw!!The pharmacy has said that they haven't received it from the doctors and to call them Called the doctors "Do you need it?" Of course I do it's so my child doesn't aspirate from an unsafe swallow I'm running out and they said that they can get it sorted but it won't be done till Tuesday...I gave them a week.. I've asked them to get it sorted for today as it's important
Suggested improvements
•Take care in their patients•show professionalism•hire nicer receptionists (they're front of house and are the first faces people see) •PRIVACY!!!
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Forge Road Surgery 2022-05-30 Person 4 5 0
30th May 2022
Had my first meeting with Dr Ahmed and what a pleasure it was, to meet a Doctor who is so pleasant, keen and interested in you.What an asset he will be to this surgery we could do with many more like him.
Suggested improvements
No complaints.
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Forge Road Surgery 2022-05-24 Person 0 5 0
24th May 2022
Phone dr for medication review. Phone & wait in a queue. Wait for a call back anytime in the morning. Cut off x 2. No review. Can’t get to see dr. Don’t even think they’re in the surgery.
Suggested improvements
Let me see a doctor.
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Forge Road Surgery 2021-10-20 Person 0 5 0
20th October 2021
Her we go,No appointments again!! Trying to make an appointment when you are working, more or less No Chance. It’s a waste of time, very much like the staff. I know, let’s go to A & E and fill it up. Thought we had councillor’s to sort all this out. Let’s build more houses so we can have even less chance of getting in. Good idea, not!! Well done and well thought out WCBC.
Suggested improvements
Maybe some doctors and better staff
Experience
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Rating not given.
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Forge Road Surgery 2021-03-29 Person 1 5 0
29th March 2021
The worst doctors surgerys ever invented. Hillcrest and Forge Road. Some staff are rude,they never listen to your issues,they never give you call backs when you've requested one .They all need to be retrained and then patients might respect them more .Repeat prescriptions mean on repeat or so im lead to believe
Suggested improvements
Start doing your jobs correctly.
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