About our dealership
This seller has been on Cars.com since June 2016.
Since opening our doors Rairdon Automotive Group has kept a firm commitment to our customers. As a premier Washington Honda dealer we have a huge selection of new and pre-owned vehicles from which to choose. Our online and offline customers enjoy special vehicle offers every day. We offer Honda service & parts an online inventory and outstanding financing options making us the preferred dealer for our customers.
Ready to set up a test drive? Visit us today!
Culture of Care
Photos & Videos
Service center
Phone number (888) 440-9175
Service hours
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
Meet our employees
Reviews
4.4
(1,012 reviews)
A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Rairdon's Honda of Sumner
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1.0
Scheduled time to pick up car I was purchasing, Sales
April 15, 2024
By chairmanpato on DealerRater
Scheduled time to pick up car I was purchasing, Sales manager told me they opened at 8:30 , same as website and door indicated. I was there before 8:30 and a no out 8:35 some employees came in. I asked for manager who made appointment and they told me she was off that day ant told me they didn’t open until 9:00, even though manager, door sign and website said 8:30. Manager dint tell anyone I was coming in either so no one knew what was going on and the B papers and car weren’t ready as she told me they would. Then I waited almost 2 hours to get papers come on a cash sale.This was after they switched the price on the car on the paperwork after they approved a price on the car and told me the offer the salesman had proposed and we had agreed on.Then I took the car after I signed their repair order of checking out the car and all tires had 23PSI, not the 33/35 on the car door plate. Lots of incompetent, apathetic employees.
1.0
Scheduled time to pick up car I was purchasing, Sales
April 15, 2024
By chairmanpato on DealerRater
Scheduled time to pick up car I was purchasing, Sales manager told me they opened at 8:30 , same as website and door indicated. I was there before 8:30 and a no out 8:35 some employees came in. I asked for manager who made appointment and they told me she was off that day ant told me they didn’t open until 9:00, even though manager, door sign and website said 8:30. Manager dint tell anyone I was coming in either so no one knew what was going on and the B papers and car weren’t ready as she told me they would. Then I waited almost 2 hours to get papers come on a cash sale.This was after they switched the price on the car on the paperwork after they approved a price on the car and told me the offer the salesman had proposed and we had agreed on.Then I took the car after I signed their repair order of checking out the car and all tires had 23PSI, not the 33/35 on the car door plate. Lots of incompetent, apathetic employees.
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
1 person out of 1 found this review helpful.
1.0
Slimey high pressure car salesman here.
April 15, 2024
By efrainllano on DealerRater
Slimey high pressure car salesman here. Trying to get me to finance when I had cash for a used Pilot. The sales "Manager" wouldn't even give me the time of day. Just rude and unprofessional. I ended up buying a Pilot from Lexus of Bellevue. You're welcomed there, the manager and owner came out to meet us cordially and I paid what I wanted to pay, with cash! No hustle shuffle, no weird fees and a Lexus warranty out the door. Avoid this Honda Dealer if you can. What's shocking is I've had great experiences with Rairdon up until this dealership.
1.0
Slimey high pressure car salesman here.
April 15, 2024
By efrainllano on DealerRater
Slimey high pressure car salesman here. Trying to get me to finance when I had cash for a used Pilot. The sales "Manager" wouldn't even give me the time of day. Just rude and unprofessional. I ended up buying a Pilot from Lexus of Bellevue. You're welcomed there, the manager and owner came out to meet us cordially and I paid what I wanted to pay, with cash! No hustle shuffle, no weird fees and a Lexus warranty out the door. Avoid this Honda Dealer if you can. What's shocking is I've had great experiences with Rairdon up until this dealership.
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
0 people out of 0 found this review helpful.
5.0
Wendy & Clay in the service department are awesome!
April 10, 2024
By mkconnewaysan2017 on DealerRater
Wendy & Clay in the service department are awesome! They were able to fix my key fob on the spot, and saved me $300 because I didn't have to replace it. They were quick and happy to help, and my key fob works just fine now!
5.0
Wendy & Clay in the service department are awesome!
April 10, 2024
By mkconnewaysan2017 on DealerRater
Wendy & Clay in the service department are awesome! They were able to fix my key fob on the spot, and saved me $300 because I didn't have to replace it. They were quick and happy to help, and my key fob works just fine now!
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
0 people out of 0 found this review helpful.
1.0
The epitome of “bait and switch”.
February 18, 2024
By 500 Realty on DealerRater
The epitome of “bait and switch”. Offered a price on my vehicle and blamed the valuation on Cargurus, a service they pay for. They said they cancelled their service. In checking with Cargurus this is NOT true. A terrible dealership that gives all Dealerships a bad name.
1.0
The epitome of “bait and switch”.
February 18, 2024
By 500 Realty on DealerRater
The epitome of “bait and switch”. Offered a price on my vehicle and blamed the valuation on Cargurus, a service they pay for. They said they cancelled their service. In checking with Cargurus this is NOT true. A terrible dealership that gives all Dealerships a bad name.
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
2 people out of 2 found this review helpful.
1.0
This is the epitome of why Consumers Hate Car
February 18, 2024
By Ray from Gig Harbor Wa
This is the epitome of why Consumers Hate Car Dealerships. Bait and switch. Getting Consumer onto their lot and blaming “CarGurus” for a high offer…. yet stating my trade in was perfect. Blaming a third party, which you pay for, is inexcusable! They told me they cancelled CarGurus. I found this to be a LIE. Rairdons IS still a paying customer. Do better Honda of Sumner.
1.0
This is the epitome of why Consumers Hate Car
February 18, 2024
By Ray from Gig Harbor Wa
This is the epitome of why Consumers Hate Car Dealerships. Bait and switch. Getting Consumer onto their lot and blaming “CarGurus” for a high offer…. yet stating my trade in was perfect. Blaming a third party, which you pay for, is inexcusable! They told me they cancelled CarGurus. I found this to be a LIE. Rairdons IS still a paying customer. Do better Honda of Sumner.
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
0 people out of 0 found this review helpful.Did you?
1.0
Don’t buy a used car from this dealership.
February 4, 2024
By Disappointed on DealerRater
Don’t buy a used car from this dealership. The first “certified” car I looked at had several parts missing off it. I should have left at that point. I ended up purchasing a “certified” Honda Accord that evening. The next morning I noticed the windshield was broken. It was checked off as good on the certified inspection. After two weeks of constantly having to follow up when I got no returned calls or emails they replaced the windshield. A week later I opened the truck and the spare tire well was completely filled with water. After an inspection by another dealer it was pointed out the car was in a major accident and the entire passenger rear portion of the car was cut out and replaced. There was water leaking in past body seams that weren’t properly sealed. I called and asked if they would at least participate in the repair and I was completely blown with no returned calls. Their service department is excellent but I wouldn’t buy another car from here if my life depended on it.
1.0
Don’t buy a used car from this dealership.
February 4, 2024
By Disappointed on DealerRater
Don’t buy a used car from this dealership. The first “certified” car I looked at had several parts missing off it. I should have left at that point. I ended up purchasing a “certified” Honda Accord that evening. The next morning I noticed the windshield was broken. It was checked off as good on the certified inspection. After two weeks of constantly having to follow up when I got no returned calls or emails they replaced the windshield. A week later I opened the truck and the spare tire well was completely filled with water. After an inspection by another dealer it was pointed out the car was in a major accident and the entire passenger rear portion of the car was cut out and replaced. There was water leaking in past body seams that weren’t properly sealed. I called and asked if they would at least participate in the repair and I was completely blown with no returned calls. Their service department is excellent but I wouldn’t buy another car from here if my life depended on it.
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
1 person out of 1 found this review helpful.
5.0
Rairdon Honda of Sumner has been nothing but fantastic.
January 23, 2024
By N. C. from Puyallup
Rairdon Honda of Sumner has been nothing but fantastic. Their customer service and technicians are friendly. They go above and beyond for any of your vehicle needs. I highly recommend them to anyone looking to purchase or have their vehicle serviced.
5.0
Rairdon Honda of Sumner has been nothing but fantastic.
January 23, 2024
By N. C. from Puyallup
Rairdon Honda of Sumner has been nothing but fantastic. Their customer service and technicians are friendly. They go above and beyond for any of your vehicle needs. I highly recommend them to anyone looking to purchase or have their vehicle serviced.
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
0 people out of 0 found this review helpful.Did you?
5.0
Very good place - nice people Hassan is the best he
January 10, 2024
By Iurie from Puyallup
Very good place - nice people Hassan is the best he help us with a problem who created another dealership and he was on topGood job
5.0
Very good place - nice people Hassan is the best he
January 10, 2024
By Iurie from Puyallup
Very good place - nice people Hassan is the best he help us with a problem who created another dealership and he was on topGood job
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
0 people out of 0 found this review helpful.Did you?
4.0
I really like the car, but was somewhat taken by surprise
January 9, 2024
By Patrick from Auburn, WA
I really like the car, but was somewhat taken by surprise to find out that, after providing a $31,000 down payment, I wold have to pay $500 per month for 5 years. That brings the total cost for the car to $61,000. By any measure that is quite a bit of money for a $28,000 vehicle.
4.0
I really like the car, but was somewhat taken by surprise
January 9, 2024
By Patrick from Auburn, WA
I really like the car, but was somewhat taken by surprise to find out that, after providing a $31,000 down payment, I wold have to pay $500 per month for 5 years. That brings the total cost for the car to $61,000. By any measure that is quite a bit of money for a $28,000 vehicle.
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
0 people out of 0 found this review helpful.Did you?
5.0
Great service!
January 6, 2024
By Monica Markuson from Black Diamond
Great service! Helpful and friendly staff! Actually excellent service. I love this dealerships service department. It’s fast and easy and always friendly.
5.0
Great service!
January 6, 2024
By Monica Markuson from Black Diamond
Great service! Helpful and friendly staff! Actually excellent service. I love this dealerships service department. It’s fast and easy and always friendly.
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
0 people out of 0 found this review helpful.Did you?
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